Return & Refund Policy

Last updated: December 4, 2025

This Return & Refund Policy explains how Oceansalestore (“we,” “us,” or “our”) handles returns, refunds, replacements, and exchanges for purchases made through https://oceansalestore.com (the “Website” or “Site”).

The Website is owned by Jerron McDowell and operated by Oceansalestore Sole Proprietor, with a principal place of business at 7213 Sorrel Park Dr, Morrisville, NC 27560, United States.

By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy, which forms part of our Terms & Conditions. This policy is designed to be transparent, fair, and compliant with applicable consumer protection and e-commerce regulations.

1. General Return Policy Overview

We want you to be satisfied with your purchase from Oceansalestore. If you are not fully satisfied, you may be eligible for a return, refund, or replacement under the conditions described below. Our standard policy includes:

  • A limited time window to request a return from the date your order is marked as delivered.

  • Condition requirements for returned items (unused, undamaged, and in original packaging unless defective).

  • Different treatment for returns due to change of mind versus defective, damaged, or incorrect items.

This policy applies to orders shipped to the United States, Canada, and the United Kingdom, subject to local laws and any mandatory consumer rights that may apply in your jurisdiction.

2. Return Eligibility & Timeframe

Unless otherwise stated on the product page, our standard return period is:

  • 60 calendar days from the date your order is shown as delivered by the carrier.

To be eligible for a return (for reasons other than damage or defect), items must generally:

  • Be in the same condition you received them (unused, unwashed, and undamaged).

  • Include all original tags, labels, accessories, and documentation.

  • Be returned in the original packaging or equivalent protective packaging.

Returns requested or received outside the 30-day period may be declined or handled at our discretion, subject to applicable law.

3. Non-Returnable & Restricted Items

For hygiene, safety, legal, or practical reasons, some items may not be eligible for return or may be subject to special conditions. Examples may include:

  • Items marked “Final Sale” or “Non-Returnable” at the time of purchase.

  • Personalized or customized items, unless defective or damaged upon arrival.

  • Items that are intimate, sanitary, or otherwise unsuitable for return once opened (where clearly indicated).

  • Gift cards or digital products, if offered.

If a product is non-returnable, this will be clearly disclosed on the product page or during checkout whenever reasonably possible.

4. Condition of Returned Items & Inspection

All returned items are subject to inspection upon arrival at our designated return location. We reserve the right to refuse a refund or issue a partial refund if:

  • The item shows signs of use, wear, washing, or damage not present at delivery (other than defects).

  • Tags, labels, or packaging are missing or materially damaged.

  • The return is initiated outside the 30-day window without legal justification.

In such cases, we may return the item to you without refund or issue a partial refund or store credit, as permitted by law.

5. Return Process – How to Request a Return

To request a return:

  1. Contact our support team at support@oceansalestore.com within 30 days of delivery.

  2. Include your order number, full name, and the email address used at checkout.

  3. Explain the reason for the return.

  4. For defective or damaged items, include clear photos of the product and packaging.

Once approved, we will provide detailed return instructions. Please do not send items back without authorization, as unauthorized returns may not be processed.

6. Return Shipping Costs – Who Pays What?

Responsibility for return shipping depends on the reason for return:

Reason for Return Return Shipping Cost Refund Eligibility
Change of mind Paid by customer Product price only
Wrong size or color ordered Paid by customer Subject to inspection
Damaged or defective item Covered by Oceansalestore Refund, replacement, or credit
Incorrect item sent Covered by Oceansalestore Full resolution provided

If a prepaid return label is issued, its cost may be deducted from the refund where allowed by law and disclosed in advance.

7. Refunds – Method & Processing Time

Once we receive and inspect your return:

  • Refunds are issued to the original payment method (e.g., PayPal).

  • Processing time is approximately 10 business days after inspection approval.

  • Payment providers may take additional time to post funds to your account.

Original shipping fees are non-refundable unless the return results from our error or is required by law.

8. Partial Refunds & Restocking (If Applicable)

Partial refunds may apply if:

  • Items show signs of use beyond reasonable inspection.

  • Packaging or accessories are missing but the item remains resalable.

Any partial refund decisions will be clearly communicated and comply with applicable consumer laws.

9. Exchanges & Replacements

Exchanges or replacements may be offered depending on availability, including:

  • Replacement of defective or damaged items.

  • Exchange for another size or color when available.

In some cases, a refund followed by a new purchase may be recommended for faster resolution.

10. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us as soon as possible—preferably within 7 days of delivery—at support@oceansalestore.com.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos of the item and packaging

We will review the issue and provide an appropriate resolution.

11. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

  1. Recheck your payment account

  2. Contact your bank or payment provider

  3. If unresolved, email support@oceansalestore.com with your order details

12. Order Cancellations & Relationship to Refunds

To request a cancellation, contact us immediately. Cancellation is only possible if the order has not entered processing or shipment.

If the order has already shipped, the standard return process applies.

13. Chargebacks & Disputes with Payment Providers

We encourage customers to contact us first before initiating chargebacks. If a dispute is opened, we may share transaction and communication records with the payment provider as required.

14. International Returns & Local Rights

International returns may involve additional shipping costs and customs procedures. Please contact us before sending international returns.

This policy does not limit any mandatory consumer rights provided by your local laws.

15. Policy Updates & Changes

We may update this Return & Refund Policy periodically. Changes will be reflected by updating the “Last updated” date. Revised terms apply to orders placed after publication unless required otherwise by law.

16. Contact Information

For questions or return requests, please contact:

Oceansalestore
Legal Business Entity: Oceansalestore Sole Proprietor
Business Address: 7213 Sorrel Park Dr, Morrisville, NC 27560, United States
Email: support@oceansalestore.com
Phone: +1 (269) 472-8321
Website: https://oceansalestore.com