Shipping Policy

Last updated: December 4, 2025

This Shipping Policy explains how Oceansalestore (“we,” “us,” or “our”) handles order processing, shipping, delivery, and related matters for purchases made through https://oceansalestore.com (the “Website” or “Site”).

The Website is owned by Jerron McDowell and operated by Oceansalestore Sole Proprietor, with a principal place of business at 7213 Sorrel Park Dr, Morrisville, NC 27560, United States.

By placing an order with us, you agree to the terms described in this Shipping Policy, which forms part of our Terms & Conditions. If you do not agree with this policy, please do not place an order.

1. Shipping Destinations

We currently ship orders to:

• United States – all 50 states and the District of Columbia.

• Canada – most provinces and territories, subject to carrier availability.

• United Kingdom – mainland destinations, subject to carrier coverage and applicable import regulations.

Availability of shipping to specific countries or regions may change over time based on carrier capabilities, service disruptions, or legal restrictions. If shipping is not available to your location, you will be notified at checkout and unable to complete the order for that destination.

2. Shipping Carriers & Methods

We partner with reputable carriers to deliver your order safely and efficiently. Depending on your location and the services available, your order may be shipped via:

• United States Postal Service (USPS)

• United Parcel Service (UPS)

• FedEx

• DHL

• Other reputable regional or international carriers, as appropriate

The shipping method and carrier are selected based on factors such as destination, package weight and size, and service availability. In most cases, available shipping options will be displayed during checkout.

3. Order Processing Time

“Order processing time” refers to the period between when your order is successfully placed and when it is handed over to the carrier for shipment. This time is separate from transit or delivery time.

Unless otherwise stated on the product page, our typical order processing time is:

• Standard processing: generally within 1–3 business days after the order is placed and payment is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays and other days when fulfillment operations may be closed. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, processing times may be extended. If significant delays are anticipated, reasonable notice will be provided via the Website or email.

4. Estimated Delivery Times

“Delivery time” or “transit time” refers to the estimated time it takes for your order to travel from our fulfillment facility to your shipping address after it has been handed to the carrier. Delivery times are estimates only and are not guaranteed.

Typical estimated delivery timeframes (after processing) are:

Actual delivery times may vary due to peak seasons, weather conditions, customs inspections, or carrier operational issues.

5. Shipping Rates & Fees

We use a flat-rate shipping structure based on destination. Unless otherwise stated on a product page or at checkout, the following rates apply:

Shipping costs are calculated and displayed at checkout before payment is completed. By placing an order, you agree to the shipping charges shown at checkout.

Promotional or discounted shipping offers may be available from time to time and will be clearly disclosed on the Website or during checkout.

6. Order Confirmation & Tracking

After placing an order, you will receive an order confirmation email. Once your order has shipped, a shipping confirmation email will be sent that may include:

• The shipping carrier

• A tracking number or tracking link (when available)

Tracking updates may take several hours or up to one business day to appear after carrier acceptance.

7. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for:

• Delays or non-delivery caused by incorrect or incomplete addresses

• Additional shipping fees required to reship orders due to address errors

If you notice an address error after placing your order, contact us immediately at support@oceansalestore.com. Address changes cannot be guaranteed once an order has shipped.

8. Customs, Duties & Import Taxes (International Orders)

For orders shipped outside the United States, local customs authorities may impose import duties, VAT, GST, or other fees. These charges are not included in product prices or shipping fees unless explicitly stated.

You are solely responsible for:

• Understanding your country’s import regulations

• Paying applicable customs duties or taxes

• Delays caused by customs inspections

We are not responsible for customs-related delays or fees.

9. Risk of Loss & Title

Title and risk of loss pass to you once the order is handed over to the shipping carrier, subject to applicable consumer protection laws.

We will make reasonable efforts to assist with carrier claims for lost or damaged packages where applicable.

10. Delayed, Lost, or Damaged Shipments

If your order is delayed, lost, or arrives damaged:

1. Review tracking updates

2. Contact the carrier with your tracking number

3. Contact us at support@oceansalestore.com with your order details

For damaged items, please retain packaging materials and provide photos to assist with claim evaluation. Resolution may include replacement, store credit, or refund in accordance with our Returns Policy and applicable law.

11. Failed Delivery, Unclaimed Packages & Returns to Sender

Packages may be returned due to:

• Incorrect address information

• Recipient unavailability

• Failure to collect from pickup locations

• Refusal to pay customs fees

Returned orders may be reshipped upon payment of additional shipping fees or processed under our Returns Policy, which may exclude original shipping charges.

12. Order Changes & Cancellations (Shipping Impact)

If you need to modify or cancel an order, contact us immediately at support@oceansalestore.com.

Changes or cancellations cannot be guaranteed once processing has begun. If the order has shipped, please refer to our Returns Policy.

13. Shipping Restrictions & Limitations

Certain products or destinations may be restricted due to carrier rules, legal requirements, or logistical limitations. We may be unable to ship to:

• Certain PO Boxes

• Military or diplomatic addresses

• Areas affected by natural disasters or service interruptions

If shipment is not possible, the order will be canceled and refunded.

14. Holiday & Peak Season Considerations

During peak periods, delivery times may be extended due to increased carrier volume or weather disruptions. We recommend placing orders early during holidays or sales events.

Delivery by a specific date is not guaranteed unless explicitly stated at checkout.

15. Contact Information

If you have any questions regarding this Shipping Policy or your order, please contact us:

Oceansalestore
Legal Business Entity: Oceansalestore Sole Proprietor
Business Address: 7213 Sorrel Park Dr, Morrisville, NC 27560, United States
Email: support@oceansalestore.com
Phone: +1 (269) 472-8321
Website: https://oceansalestore.com